Refund policy
Last updated: October 4, 2026
Give Metra Daily 90 days. If it isn't for you, ask for your money back. Below are the details.
The 90-Day Guarantee
Every Metra Daily product is backed by a 90-day money-back guarantee. If it isn't for you, email us within 90 days of your order date and we'll refund your product purchase price. Opened and empty tubs are covered. You don't need to ship anything back.
How to Request a Refund
Email hello@metradaily.com within 90 days of the order date with:
- The email address on your order, or your order number
- The product you're requesting a refund on
We'll process the refund to your original payment method within 5–10 business days of approval. Your bank may take a few additional days to post it.
What's Covered
The guarantee applies once per household and once per product line. If your household has already received a refund on Berberine, you're not eligible for a second Berberine refund — but you're still covered on Creatine Hydration, Daily Probiotic, Daily Fiber, and the Complete Metabolic System bundle.
For subscription orders, the guarantee applies to your first delivery only. Subsequent shipments aren't covered by the guarantee, but you can cancel your subscription any time before the next billing date and won't be charged again.
Bundle purchases are treated as one product for the guarantee. Refunding a bundle covers all items in it.
Do I Have to Send the Bottle Back?
No. The guarantee is structured so you don't have to ship anything back to claim it. Keep the bottle, give it to a friend, or recycle it — your call.
Damaged, Lost, or Wrong Items
If your order arrives damaged, is missing items, or includes the wrong product, email us within 14 days of delivery with a photo and your order number. We'll send a replacement or refund the item — your choice — and you don't need to return the original.
If a package is marked delivered but you don't have it, contact USPS first to file a missing-package claim, then email us. We'll work with you on a resolution.
Cancelling an Order Before It Ships
If you need to cancel an order, email us within 60 minutes of placing it. After that, the order has likely been routed to our fulfillment partner and we can't intercept it. If it's already shipped, you can use the 90-day guarantee instead.
Cancelling a Subscription
You can cancel your subscription at any time before the next billing date — no email, no phone call required. Sign in to your account, open Manage Subscription, and cancel. We don't charge cancellation fees and we don't make you talk to a person to leave. Full subscription terms are at /pages/subscription-terms.
Non-Refundable
The following are not eligible for a refund:
- Orders placed more than 90 days before the refund request
- Subscription orders after the first delivery (cancel anytime instead)
- Gift cards
- Products not purchased directly from metradaily.com (we can't verify orders from third-party marketplaces)
Fair Use
The guarantee runs on trust. We reserve the right to decline refund requests that show clear patterns of abuse — for example, repeat refund claims across multiple accounts at the same address. If we do that, we'll tell you why.
Contact
Maxon LLC
30 N Gould St #54116
Sheridan, WY 82801, USA
hello@metradaily.com